BayCom Communications enters into collaboration with NICE inContact
Category: #business |   By Pankaj Singh |   Date: 2020-10-12  | 
  • Share
  • Twitter
  • Facebook
  • LinkedIn

BayCom Communications enters into collaboration with NICE inContact

BayCom Communications has reportedly entered into an agreement with leading Contact Centre as-a-Service provider, NICE inContact. The partnership will allow BayCom to provide NICE inContact CXone cloud contact centre solution to businesses in New Zealand.

According to Steve Bower, General Manager at BayCom Communications, the company is thrilled to provide NICE inContact CXone to clients in New Zealand. He has further stated that with the company’s broad experience in the market, BayCom has the capability of designing, implementing and supporting CXone across the nation, in turn providing enterprises with a market-leading Contact Centre as a Service (CCaaS) solution for delivering on their clietele experience strategies.

As per sources, NICE inContact CXone integrates best-in-class workforce engagement, customer analytics, automation, omnichannel routing, and AI for helping businesses in transforming their clientele interactions. The company’s innovative software, customer-centric expert services, extensive ecosystem of collaborations, and more than a decade of worldwide experience can help in the transformation of consumer relationships for lasting results, added the organization.

Sources cite that communicating with clients has progressed from the conventional telephony call centre to omnichannel digital engagements, comprising social media platforms, webchat, and email. NICE inContact CXone delivers a reliable and scalable unified cloud contact centre solution for empowering organizations to engage with its clients in the channels of their preference.

Of late, businesses worldwide have been forced to implement and embrace digital transformation strategies for the purpose of staying relevant and ensuring survival. The organizations’ clientele experience lies at the forefront of this transformation and is vital for ensuring that organizations retain current clientele and develop strategies for attracting new customers.

Darren Rushworth, APAC President at NICE, has stated that NICE inContact is excited to collaborate with an enterprise that is experienced and focused on the industry and contact centre in New Zealand. He has further stated that BayCom has a proven track record of customer-centric contact centre deployments, in turn exceeding and delivering the results that are expected by its clients.

 

Source Credits:

https://bizedge.co.nz/story/baycom-partners-with-nice-incontact-to-offer-cloud-contact-centre-platform-in-nz

  • share
  • Twitter
  • Facebook
  • LinkedIn


About Author

Pankaj Singh    

Pankaj Singh

With a commendable experience of content creation under his belt, Pankaj Singh, a qualified Post Graduate in Management, boasts of having worked as a freelance writer and an insurance underwriter. Additionally, Pankaj has also enriched his qualification portfolio with...

Read More

More News By Pankaj Singh

Dream11 parent secures USD 840 Mn funding at USD 8 Bn valuation
Dream11 parent secures USD 840 Mn funding at USD 8 Bn valuation
By Pankaj Singh

Fantasy sports tech firm Dream11 has reportedly raised USD 840 million in its latest funding round, taking the company’s total valuation to USD 8 billion. The round was led by DST Global, D1 Capital, Falcon Edge, Tiger Global, and Redbird Capit...

Dent Reality secures USD 3.4 Mn to revolutionize grocery shopping
Dent Reality secures USD 3.4 Mn to revolutionize grocery shopping
By Pankaj Singh

London-based startup Dent Reality has reportedly raised USD 3.4 million in the latest seed funding round led by Pi Labs. The funding round has also seen participation from Sugar Capitals and 7Percent Ventures. The fresh funds will be used for develo...

U.S. home sales improve to 9-month-high as housing shortage continues
U.S. home sales improve to 9-month-high as housing shortage continues
By Pankaj Singh

According to a report from the National Association of Realtors, U.S. home sales have soared to their highest level in nine months despite a tight housing supply that has sidelined first-time buyers. There has also been a steep rise in investors&rsqu...