Alpitour deploys IBM hybrid cloud to modernize digital applications
Category: #business |   By Pankaj Singh |   Date: 2020-11-03

Alpitour deploys IBM hybrid cloud to modernize digital applications

Italian travel major, Alpitour Group, has reportedly deployed hybrid cloud-based IBM Watson for the modernization of its current customer-oriented digital applications, in turn accelerating the development of new applications for the promotion of a more personalized experience for its clientele.

According to the CIO and CTO of Alpitour Group, Francesco Ciuccarelli, the organized tourism sector has been undergoing a new transformational phase, driven by both, digital technologies and the emergence of an increasingly dynamic and open business model along the complete supply chain. Ciuccarelli has also added that this path has been pushed by the recent crisis, which has clarified the significance of possessing the capability to adapt to the elasticity of applications and infrastructure.

Alpitour’s partnership with IBM focuses on facilitating the development of this ability, first by taking charge of legacy applications and infrastructure, and further via the introduction of new enabling technologies, including Red Hat OpenShift, foreseeing the ultimate deployment of AI in numerous areas ranging from contact center to B2C sales, expressed Ciuccarelli.

Alpitour apparently receives over two million messages on an annual basis, state sources. The AI solution is likely to process an approximate 80 per cent of those, allowing employees to concentrate on efficiency and effectiveness in their responses, with the redressal of the most complex and priority issues with greater speed and precision. The integration AI with IT infrastructure could facilitate the production of a real leap in the delivery of digital services, add sources.

Alpitour Group works in collaboration with thousands of travel agencies and specializes in the provision of vacation services to millions of travelers across the globe. The group has a mission of meeting the escalating expectations of travelers who are in search of making the most out of their journey by addressing the complex issues of the sector comprising not only the ongoing pandemic but also the ebb and flow of the travel seasons.

 

Source Credits:

https://newsroom.ibm.com/2020-11-02-Alpitour-World-Selects-IBM-Hybrid-Cloud-and-AI-Capabilities-For-a-More-Personalized-Customer-Experience

  • shareShare
  • Twitter
  • Facebook
  • LinkedIn


About Author

Pankaj Singh     Twitter

Pankaj Singh

With a commendable experience of content creation under his belt, Pankaj Singh, a qualified Post Graduate in Management, boasts of having worked as a freelance writer and an insurance underwriter. Additionally, Pankaj has also enriched his qualification portfolio with Read more...

More News By Pankaj Singh

Shaurrya Teleservices & Airwaive team up to expand 5G network in India

Shaurrya Teleservices & Airwaive team up to expand 5G network in India

By Pankaj Singh

Airwaive and Shaurrya Teleservices (STS) has reportedly announced an international strategic collaboration to jointly build 5G wireless network service in India, assisting telecom providers in advancing 5G technology throughout the nation. Notably...

Valneva looking to capitalize on growing prevalence of Lyme disease

Valneva looking to capitalize on growing prevalence of Lyme disease

By Pankaj Singh

French drugmaker Valneva SE is now reportedly betting on its vaccine VLA15 for treating climate change-induced Lyme disease, as it looks to capitalize on growing prevalence of tick-borne illnesses following the disappointing sales of its COVID-19 vac...

Reliance Jio becomes the largest buyer of India’s USD 19 Bn 5G sale

Reliance Jio becomes the largest buyer of India’s USD 19 Bn 5G sale

By Pankaj Singh

Reliance Jio Infocomm Ltd., owned by billionaire industrialist Mukesh Ambani, was found to be the most aggressive participant in the government-backed 5G auction in India where several telecom behemoths agreed to invest at least USD 19 billion. Jio w...